By and large, the PC players who've been playing the game for years and spent thousands of dollars over the total lifetime of the game aren't the ones calling for refunds. Instead it's the console players who've only had six months with the game that are pushing for refunds a refund counter has been added to the Marvel Heroes subreddit.
And even then, there are exceptions. The most immediate controversy surrounding Marvel Heroes' closing revolves around the issue of refunds for console players. Earlier this year Gazillion released a console version of the game called Marvel Heroes Omega, which was also free-to-play but only lasted about six months. Comparatively, the PC version launched in June Although Gazillion shut down microtransactions as soon as it was announced that servers for the game were shuttering, some players had already spent hundreds of dollars with the expectation that there would be years of content still to come.
Stories like this one from Reddit user UncannyMachina were fairly common after Marvel Heroes went down:. For select console players, getting a refund from either Microsoft or Sony appears to be a main priority. In recent days, more threads have been appearing on the subreddit with success stories from console players who have received refunds from Microsoft and Sony. It feels like a consumer victory in the aftermath of a particularly unpopular situation with no winners.
Like most free-to-play games, Marvel Heroes relied on microtransactions mostly on costumes and DLC heroes to help fund development. Unlike EA's Star Wars Battlefront 2 controversy, Marvel Heroes stuck with cosmetic and character purchases which made sense considering Marvel Heroes had a huge backlog of content to dive into. Aside from releasing popular new superhero characters, Marvel Heroes also sold classic comic book costumes or outfits that tied-into the latest Marvel films.
All of these could be unlocked by grinding through the game, or purchased for faster access, and it was a sensible business model that appealed particularly to dedicated Marvel fans who loved the idea of playing as their favorite superhero.
And even if a player did end up spending money on the game, there are apparently ways to quantify cost per hour of entertainment. If you're into that sort of thing, you can see it here when one financial analyst attempted to justify Star Wars Battlefront 2's microtransactions to CNBC , which reported:. So what does it mean for the PC players who spent years with the game and potentially even more money , leveling hundreds of different Marvel characters and unlocking different outfits, who have already earned their time playing Marvel Heroes?
For them it's not so much about refunds as it is a general sense of disappointment that a game they spent so much time and effort on never really reached its full-potential.
GatorSixCharlie , who was an Alpha tester for the PC game in and the founder of one of the official Xbox One clubs for the game, told me that the money is mostly secondary for the game they loved. They're also right. Despite Marvel Heroes coming out a year after 's successful film The Avengers and having a built-in audience of lifelong Marvel fans who were excited at the idea of an online action RPG from one of the co-creators of Diablo, Marvel Heroes never really gained any traction.
Aside from Marvel Heroes' launch which managed to capture a peak player count of 12,, Marvel Heroes never surpassed a peak of 8, concurrent players. And in some kind of ironic twist, the fate of Marvel Heroes does seem to correlate with the success of the films without ever finding a way to permanently grow from that association. Looking at SteamCharts , the concurrent player count would often grow after the release of popular Marvel movies before dipping back down in between major films.
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